Privacy Policy

Effective Date: 1 January 2025

Last Updated: 9 May 2025

Entity Name: MYRIADAI TECHNOLOGIES PRIVATE LIMITED

Registered Address: No. 219 3rd Cross, NGEF Layout, Kasturi Nagar, Banaswadi, Bangalore North, Bangalore - 560043, Karnataka, India

Phone: +91 97403 57725

Contact: contact@myriadai.ai

1. Purpose and Scope

This Privacy Policy (“Policy”) explains how MYRIADAI TECHNOLOGIES PRIVATE LIMITED (“we”, “our”, or “us”) collects, processes, shares, and protects your personal data when you use our AI-powered services, platforms, and tools, including voice bots, WhatsApp bots, email/chat agents, and related automation solutions (“Services”).

This Policy applies to all individuals and entities (“you”, “your”, “user”) whose personal data is collected through or in connection with our Services, including end-users of clients, website visitors, partners, and vendors.

2. Legal Basis

This Policy is governed by:

  • The Digital Personal Data Protection Act, 2023 (DPDP Act)
  • The Information Technology Act, 2000 and IT Rules, 2011
  • Other applicable data protection and privacy laws of India

3. Categories of Personal Data We Collect

3.1 Direct Identifiers

  • Full name, email address, phone number, mailing address
  • Business name and designation (if applicable)

3.2 Communication Data

  • Voice recordings, call transcripts, chat logs, emails, WhatsApp messages

3.3 Device & Usage Data

  • IP address, device ID, browser type, location data, interaction logs

3.4 Special Category Data (Only when explicitly required)

  • PAN/Aadhaar details for tax or regulatory compliance (with prior consent)

4. How We Collect Your Data

  • Directly from you (e.g., during onboarding, service usage, contact forms)
  • Through automated systems (e.g., when interacting with our AI agents)
  • From third-party APIs and integrations (e.g., WhatsApp, Twilio, OpenAI)

5. Legal Grounds for Processing

  • Consent (explicit and informed)
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interest (e.g., fraud prevention, product improvement)

6. Purpose of Data Processing

We process your data to:

  • Provide, operate, and improve our AI Services
  • Respond to queries and support requests
  • Fulfill contractual and legal obligations
  • Conduct security audits and risk assessments
  • Personalize and optimize user experience
  • Train, fine-tune, or evaluate AI models (in de-identified form)

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes mentioned above or as required by applicable law. Anonymized and aggregated data may be retained for analytics or model training.

8. Data Sharing and Disclosures

We do not sell your personal data.

We may share data with:

  • Cloud and infrastructure providers (e.g., AWS, Azure)
  • Communication providers (e.g., Twilio, WhatsApp, email vendors)
  • AI service vendors (e.g., OpenAI, ElevenLabs)
  • Law enforcement agencies when legally obligated

All vendors are bound by strict contractual obligations, including data confidentiality and security.

9. Cross-Border Transfers

In some cases, your data may be processed in jurisdictions outside India. Such transfers will occur:

  • With your consent
  • Under standard contractual clauses or adequate safeguards
  • Only to countries with comparable data protection standards

10. Your Rights Under DPDP Act

As a Data Principal, you have the right to:

  • Access your personal data
  • Correct or update incorrect data
  • Withdraw consent (where processing is consent-based)
  • Request data erasure
  • Be informed about data collection and processing
  • Grievance redressal via our designated officer (see Section 13)

You can exercise these rights by writing to: contact@myriadai.ai

11. Data Security Measures

We implement industry-standard safeguards such as:

  • Data encryption in transit and at rest
  • Access control and role-based permissions
  • Activity logging and anomaly detection
  • Regular penetration testing and audits

In accordance with Rule 8 of the IT Rules, 2011, we maintain Reasonable Security Practices as defined under Indian law.

12. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.

13. Grievance Redressal Mechanism

In accordance with Rule 5(9) of the IT Rules, 2011:

Grievance Officer:

Name: MYRIADAI TECHNOLOGIES PRIVATE LIMITED

Email: contact@myriadai.ai

Phone: +91 97403 57725

Address: No. 219 3rd Cross, NGEF Layout, Kasturi Nagar, Banaswadi, Bangalore North, Bangalore - 560043, Karnataka, India

Response Time: Within 15 days of receipt of complaint

14. Changes to this Privacy Policy

We may update this Policy from time to time. Changes will be notified via email or website. Continued use of our Services after changes constitutes your acceptance.

15. Jurisdiction and Governing Law

This Policy shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.